The Promise of WebRTC in the Contact Center

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Roundtable: The Promise of WebRTC in the Contact Center
 
The Promise of WebRTC in the Contact Center
 
 
WEDNESDAY, JUNE 28, 2017 - 11:00AM PT / 2:00PM ET

One of the newer technologies which offers enormous promise for contact centers is Web Real Time Communication (WebRTC).

The potential benefits for both browser-based and in-app WebRTC in a customer service environment could take customer communications and interactions to a whole new level.

This Roundtable Webcast will ask participants to outline the ways WebRTC is transforming communications in the contact center and how the technology will advance customer service in the future.