Workforce Optimization for More Productive Employees and Happier Customers

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Workforce Optimization for More Productive
Employees and Happier Customers
 
 
WEDNESDAY, SEPTEMBER 27, 2017 - 11:00AM PT / 2:00PM ET
Workforce optimization (WFO) solutions encompass many different technologies and applications that really cut to the essence of great customer service even though they are inward focused.

Call recording, quality monitoring workforce management, coaching and eLearning, performance management even surveys and speech analytics fall under the WFO umbrella. From the call center to the back-office, WFO is a crucial component to any customer-focused enterprise.

In this Roundtable Webcast, we'll take a look at WFO solutions and how they enable contact centers to run efficiently.