Using Voice of the Customer Strategies for Better Customer Insights


 
 
 
WEDNESDAY, JULY 26, 2017 - 11:00AM PT / 2:00PM ET
Top-performing businesses pay close attention to how their customers feel about their experiences with a product, brand or business. Solutions including Voice of the Customer (VoC) programs can help deliver those crucial insights.

Join our panel of experts on this Roundtable Webcast and learn how listening to the Voice of the Customer can increase profits and productivity across your entire organization.

We will discuss:
  • The rise of digital and mobile interactions and how they impact VoC programs
  • How organizations can capture digital feedback and maximize its impact without alienating customers
  • Incorporating unstructured, indirect (non-survey) feedback into your VoC strategy, to gain a more complete understanding of customer sentiment
  • Why engaged and empowered employees are perhaps most critical to operationalizing VoC to ensure rewarding customer experiences
  • How to analyze  VoC data,  monitoring KPIs, and sharing insights across the organization
  • And how to take action on VoC findings at both tactical and strategic levels
Invest 60 minutes of your time and listen to experts from Calabrio, Verint, Nice, and Confirmit discuss how you can leverage your customers' feedback to make better connections.

REGISTER NOW to view this webinar titled "Using Voice of the Customer Strategies for Better Customer Insights.'"

Audio is streamed over the Internet, so turn up your computer speakers!
 
MODERATOR   SPEAKERS            
image image photo photo photo
Bob Fernekees
Publisher
CRM magazine
Brad Snedeker
Innovation Center Manager
Calabrio
Brian Koma
VP & Customer Experience Practice Leader
Verint
Shane Oren
RVP Americas
NICE Satmetrix
Holly DeMuro
Product Market Director
Confirmit