The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment


NICE inContact was ranked first overall in The Contact Center in the Cloud Value Index, 2018 Vendor and Product Assessment from Ventana Research. NICE inContact CXone achieved a top three rating in six out of seven evaluation categories and ranks first outright for Usability, Adaptability, Capability, and Validation. This recognition demonstrates NICE inContact’s proven dedication to helping organizations of all sizes win in the customer experience economy by powering exceptional customer and employee experiences with CXone.

The Value Index includes:

  • Independent, third-party analysis and evaluation of the top contact center in the cloud vendors
  • Seven evaluation categories examined for each vendor
  • An assessment of how well vendors’ offerings meet buyers’ requirements

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