Hosted WFM - USAN Helps Ensure a Successful Take Off for a Major Airline’s Premier B2B Service

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When a major American airline decided to offer 24/7 live sales support as a premium benefit to its corporate customers, the company knew that it had just one shot to get it right.   They chose Metaphor Workforce, a web-based WFM solution hosted by USAN. Unlike the legacy WFM solution, which uses simulation to forecast staffing needs, Metaphor Workforce uses Dynamic Resource Allocation. This more granular approach delivers a much more accurate forecast.  
 
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