Five9 Named a Leader in The Forrester Wave TM: Cloud Contact Center, Q3 2018


Forrester, one of the world’s most trusted research firms, has named Five9 a leader in The Forrester Wave TM: Cloud Contact Centers, Q3 2018.

The Five9 mission is to create “Great Customer Experiences Every Time,” and Forrester states that “Five9 walks the walk by offering premium client support” and prebuilt CRM integrations.  

Download your copy of the 2018 Forrester Cloud Contact Center Wave to learn more about:

  • The key differentiators in the CCaaS market
  • The increasing importance of omnichannel support and machine learning
  • Five9 receiving the highest score possible in “Customer success”

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