The concept of self-service has been around for many years, but today it's experiencing a revolution. Real improvements in self-service capabilities - both voice and web - are upon us today. From visual IVR to chatbots, self-service technology is transforming the customer experience.
Topics that are covered:
- Drivers and Issues with Customer Self-Service
- Smart Mobile Device Developments
- Call Avoidance Solutions
- Chatbots and Virtual Agents
- Pre-Call, In-Call and Post-Call Self-Service Solutions
- Artificial Intelligence and Robotics