The State of IVRs in 2018: Great Self-Service Solutions


Interactive voice response (IVR) systems have been the workhorse of customer self-service for decades without radical improvement. Until now.

In this white paper we offer two distinctly different recipes for IVR success:

  • A New Dawn for Dynamic Customer Care Visual IVR is transforming CX while improving the bottom line by Radial
     
  • Four Steps to Conversational IVR by Convergys

Both directions deserve careful consideration from anyone researching IVR solutions.

DOWNLOAD NOW and compare the benefits of Visual IVRs and Conversational IVRs for your particular implementation.

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