Voice-of-the-customer (VoC) programs have become a very hot strategic initiative during the past couple of years, and Gartner puts their growth at around 30 percent per annum through 2016.
Download this Best Practices Guide, and find out how to build stronger customer relationships by listening to customers and using that information in a meaningful way to promote customer loyalty and enhance business outcomes.
Inside you will find:
- GET REAL BY REALLY LISTENING TO CUSTOMERS sponsored by Calabrio
- FOUR TIPS FOR ENHANCING CUSTOMER ENGAGEMENT IN TODAY’S DIGITAL WORLD sponsored by Verint®
- HOW VOICE OF THE CUSTOMER DEPENDS ON THE CONTACT CENTER BECOMING THE VOICE OF THE BUSINESS sponsored by 3CLogic
- BEYOND HEARING, WE’RE CONVERSING sponsored by Clicktools
- CUSTOMER EXPERIENCE DIAGNOSTICS PLAY A CRITICAL ROLE IN ANY VOICE OF CUSTOMER STRATEGY sponsored by OpinionLab
- THE INGREDIENTS FOR CUSTOMER EXPERIENCE SUCCESS sponsored by Confirmit
- VOICE OF THE CUSTOMER MADE EASY - Why Digital Self-Service is the Shortcut to VOC Gold sponsored by IntelliResponse
One easy download, six expert perspectives helping you plan your Voice of the Customer strategy!