This month’s installment in CRM magazine’s Best Practices Series offers a snapshot of the state of the contact center today, and a glimpse of where it is headed in the very near future.
DOWNLOAD this special supplement to CRM magazine’s and you will receive these six examples of contact center innovations by the leading innovators in the industry.
- Transform Salesforce Into A Complete Contact Center Solution by Transera, A BroadSoft company
- Customer Engagement: Omnichannel And Secure by USAN
- Satisfaction With Customer Service: It’s Personal by Interactions
- Cross-Channel Orchestration: Helping Agents Connect The Dots by Convergys
- 3 Cutting-Edge Contact Center Innovations You’re Probably Not Using (But Should Be!) by Aspect
- Critical Innovations Driving Future Experiences by Avaya
In this one complete supplement you’ll find a mix of concrete innovations that have come to the forefront in 2016, as well as a peek into the future as emerging technologies make innovation possible.
Round Table Webinar on this same topic is on October, 26, 2016