Intelligent Contact Centers in 2018: An Industry Update

2018 brings a renewed emphasis on deriving increased business value from intelligent contact centers.

Powerful analytics tools, automation technology, and empowered customer service agents are driving change in contact centers focused on improving customer experiences this year.

Download this special report from CRM magazine and find out how contact centers at the forefront of CX are driving innovation in 2018.

  • Transforming the Contact Center into a Customer Intelligence Hub sponsored by Calabrio
  • How Intelligent Customer Data Drives Revenue and Reduces Risk sponsored by Neustar
  • Mastering the IntelligentContact Center sponsored by Verint

Best practices for innovative business leaders.