Fostering Customer engagement (CE) is probably the hottest topic among industry pundits and analysts in the past twelve months.
But what exactly is customer engagement? And how do companies build engagement among their customer base?
These are some of the issues discussed in these five distinct Best Practices special section from CRM magazine.
- The Golden Rules of Reducing Customer Effort by VoltDelta
- Building a Culture of Customer Engagement by Verint ®
- Transforming Your Customer Experience Through Social Collaboration by Bloomfire
- Why Narcissistic Customers Are Your Best Advocates by Sparkcentral
- Powering Customer Engagement Strategies in the Digital Age by Genesys
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