Traditional workforce optimization (WFO) has been radically altered due to self-service and omnichannel customer service, a shift that is ultimately being driven by consumer preferences.
Download this FREE Guide to WFO and you will receive:
- Why Just Optimize, When You Can Fully Enable Your Workforce? (Panviva)
- Workforce Optimization And Beyond… Customer Engagement Optimization Can Help You Deliver Omnichannel Experiences (Verint®)
- Expanding The ROI Benefits Of Nice WFM With Employee Engagement Manager (NICE Systems)
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A Webcast Roundtable on this same topic will be broadcast on Wednesday, August 17, 2016, at 2:00 p.m.