How does your customer service program compare?
Recently, Aberdeen Group, the Massachusetts-based market intelligence company, conducted a survey of 445 companies across the world and industries. The objective? To determine the state of service programs. Aberdeen’s research identifies best-in-class organizations that have successfully transformed their service activities to build customer loyalty and maximize efficiency. Read the survey report and learn:
· What makes an organization best in class?
· How your service organization measures up
· Four best practices to transform your service
· What’s required to implement those practices?