CommentSold Launches ClipHero
18 Apr 2024
CommentSold's ClipHero is an AI-driven shoppable video generator designed for live commerce.
Salesforce Expands Slack AI
18 Apr 2024
Salesforce has rolled out native generative AI capabilities, including enhanced search, channel and thread summaries, and a new recap feature, in its Slack product.
Recurly Adds In-App Benchmarks to Subscription Analytics
18 Apr 2024
Recurly benchmarks compare merchants' subscription data with competitors' data.
BigCommerce Adds 100 Features in Next Big Thing Product Launch
18 Apr 2024
BigCommerce's Next Big Thing delivers major functional updates for multi-storefront, composability, B2B, AI innovation, omnichannel commerce, and more.
Qualified Launches Piper, an AI Sales Development Rep
18 Apr 2024
Qualified's Piper is an AI sales development representative that intelligently engages and converts website visitors.
Sparkfly Partners with Olo for Guest Engagement Solution
17 Apr 2024
The new real-time engagement ecosystem is designed to increase guest acquisition, engagement, retention, and overall lifetime value for restaurants.
ASAPP Launches Generative Agent
17 Apr 2024
ASAPP's Generative Agent can handle up to 90 percent of contact center interactions. (Featured on SmartCustomerService.com.)
Litmus Adds Personalization and Monitoring Capabilities
17 Apr 2024
Litmus launches Scratch-Offs and Interest Signals in Litmus Personalize along with Image Monitoring in Litmus Email Guardian.
SAS Updates Its Portfolio with Additional Generative AI Capabilities
17 Apr 2024
SAS has added genAI capabilities to Customer Intelligence 360 and Viya
Kore.ai Unveils XO Platform V11.0
17 Apr 2024
Kore.ai's XO Platform V11.0 offers expanded AI automation. (Featured on SmartCustomerService.com.)
Calabrio Launches Bot Analytics
17 Apr 2024
Calabrio's Bot Analytics provides access to all transcripts with more than 200 metrics organized for discovery and analysis. (Featured on SmartCustomerService.com.)
8x8 Launches Operator Connect for Microsoft Teams
16 Apr 2024
8x8 Operator Connect is a native contact center solution certified to integrate with Teams. (Featured on SmartCustomerService.com.)
Brightcove Introduces Smart TV SDKs for Roku, Samsung, and LG Devices
16 Apr 2024
Brightcove's new SDKs streamline the development and management of native apps for premium OTT and direct-to-consumer streaming video experiences.
Stravito Introduces Stravito Assistant
16 Apr 2024
Stravito Assistant is a conversational AI tool for business insights and market research.
Celigo Partners with TikTok
16 Apr 2024
Celigo and TikTok Shop partner to unlock insights and opportunities for retailers.
Pega Launches Infinity ‘24.1
16 Apr 2024
Pega Infinity 24.1 helps companies harness genAI to improve operations.
Zendesk Launches AI Agents, Agent Copilot, and AI-Powered Workforce Engagement Management
16 Apr 2024
Zendesk's AI innovations include autonomous AI agents, workflow automation, agent copilot, workforce management, and quality assurance capabilities powered by Zendesk AI.
boost.ai Introduces Generative Action
16 Apr 2024
boost.ai's Generative Action is a generative AI engine for customer service automation. (Featured on SmartCustomerService.com.)
Pipedrive Introduces Pipedrive AI
16 Apr 2024
Pipedrive is a business suite powered by generative AI and predictive capabilities.
SymphonyAI Announces Media and Entertainment AI Copilot
16 Apr 2024
SymphonyAI's Media and Entertainment AI Copilot for content monetization combines predictive and generative AI to optimize distribution.