Khoros Expands Partnership with Amazon Web Services

Khoros, a provider of customer engagement software and services, has expanded its work with Amazon Web Services (AWS) by joining the AWS Independent Software Vendors (ISV) Accelerate Program and launching in AWS Marketplace.

The AWS ISV Accelerate Program is a co-sell program for software that runs on or integrates with AWS.

For Khoros, participation in the AWS ISV Accelerate Program and AWS Marketplace strengthens its relationship with AWS. Khoros, built on AWS, blends voice, synchronous chat, and asynchronous messaging in one unified desktop.

Khoros' digital contact center solution works with Amazon Connect, combining both digital and voice solutions in a single interface. By supporting AWS services, including Amazon Connect, Amazon Lex, Amazon Translate, and Amazon Transcribe, agents and contact center leaders can deliver customer experiences via messaging, social, email, and voice in a unified experience. Additionally, it helps them transcribe voice to text, make changes to interactive voice response (IVR) automation, and manage inbound and outbound calls, all within the Khoros platform.

"We're excited to expand our relationship with AWS and offer our platform to even more enterprises globally. Customers demand tailored, personalized engagement with brands, and we have the technology that empowers brands to do just that and more. Leveraging AI and our intuitively elegant agent experience, our platform harnesses every customer interaction so agents can build trust and drive satisfaction and retention," said Chris Tranquill, CEO of Khoros, in a statement.