News Briefs

Chatbox Instant Apps facilitate the dynamic exchange of rich, structured data within messaging streams.
Posted July 18, 2018

Guru's latest release helps customer support, customer success, and sales teams find the information they need more quickly. (Featured on DestinationCRM.com.)
Posted July 17, 2018

Smartsheet Accelerator for Professional Services helps customer service professionals onboard customers and start relationships with them. (Featured on DestinationCRM.com.)
Posted July 17, 2018

Brand Embassy and Talkdesk form partnership to provide an omnichannel platform for customer service.
Posted July 11, 2018

The SignNow integration for ServiceNow establishes a complete e-signature toolset for document processing, client onboarding, online operations, and IT orchestration.
Posted July 11, 2018

Noble has expanded its intellectual property portfolio for its innovations in customer contact solutions.
Posted July 11, 2018

The acquisition fuels AnswerNet's growth in customer engagement and contact center solutions.
Posted July 09, 2018

Zappix's latest partnership is focused on growing the visual IVR marketplace internationally.
Posted July 05, 2018

noHold's Module 1000 helps companies with thousands of products quickly develop virtual assistants to support them all.
Posted June 29, 2018

Talkdesk users can now run CSI's Virtual Observer workforce optimization within their cloud-based contact centers.
Posted June 28, 2018

ClearTouch offers cloud-based, omnichannel contact center solutions in the healthcare, automotive, and retail industries.
Posted June 26, 2018

Freshworks 360 is a bundled suite of Freshworks' sales, marketing, and customer service applications. (Featured on DestinationCRM.com.)
Posted June 26, 2018

Bright Pattern's integration with SAML 2.0 provides third-party single sign-on functionality for contact center software. (Featured on DestinationCRM.com.)
Posted June 26, 2018

Enhanced tools include split recording, text-to-speech, onAnswer, and WebRTC.
Posted June 20, 2018

Eureka Starter puts speech analytics within reach for organizations uUsing Amazon Connect.
Posted June 20, 2018

Serenova's native, cloud-based Quality Management Solution provides call recording, screen recording, and quality assurance to contact centers.
Posted June 20, 2018

CFI Group's latest Government Contact Center Satisfaction Index remains unchanged, still lagging the private sector.
Posted June 20, 2018

Bright Pattern has opened points of presence in the U.K. and Ireland.
Posted June 20, 2018

Click2Coach 12.1 uses speech analytics to help contact center managers identify problems that can be addressed with agent coaching.
Posted June 20, 2018

Vonage CX Cloud includes real-time sentiment analysis and enhanced self-service with chatbots and visual IVRs powered by Nexmo. (Featured on DestinationCRM.com.)
Posted June 19, 2018

AgilOne's new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams.
Posted June 19, 2018

Avaya's contact center and unified communications technologies and services are now available through Telarus with Avaya Master Agent Program.
Posted June 19, 2018

New interaction analytics modules provide end-to-end customer intelligence using CallMiner's scalable Eureka platform engine.
Posted June 19, 2018

Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for regulatory compliance. (Featured on DestinationCRM.com.)
Posted June 19, 2018

Avaya introduced new tools to improve the customer experience, boost operational and employee effectiveness, and helps companies address GDPR requirements.
Posted June 18, 2018

The collaboration will offer access to artificial intelligence-powered virtual solutions for chatbots.
Posted June 15, 2018

Chat business providing live website chat assistance to residential home service customers can now field Facebook and Google Messenger inquiries.
Posted June 15, 2018

By acquiring Intelenet, Teleperformance is strengthening its added-value Specialized Services business.
Posted June 15, 2018

HireIQ and Genesys together launch an AI-driven call center recruitment solution.
Posted June 13, 2018

Conversation.one's platform helps banks and credit unions build conversational interfaces for customer interactions.
Posted June 13, 2018

AnswerNet and Connect Direct are bringing customer service solutions and jobs to deaf and hard-of-hearing people.
Posted June 12, 2018

Speakeasy AI version 2.0 with Amplify extends intent insights across the entire voice customer journey. (Featured on DestinationCRM.com.)
Posted June 12, 2018

NICE Robotic Automation 6.7 debuts connectivity breakthrough and AI enhancements. (Featured on DestinationCRM.com.)
Posted June 12, 2018

The combined solutions convert voicemails to text or email. (Featured on DestinationCRM.com.)
Posted June 07, 2018

The NICE Automation Finder identifies process automation opportunities. (Featured on DestinationCRM.com.)
Posted June 07, 2018

Unbabel Translation-as-a-service integrates with Dynamics 365 and combines machine-learning and humans to provide responses in 28 languages. (Featured on DestinationCRM.com.)
Posted June 07, 2018

Zendesk's new workflow and collaboration tools help enterprises deliver better customer experiences at scale. (Featured on DestinationCRM.com.)
Posted June 07, 2018

LivePerson launches a platform to connect companies and consumers via Amazon Alexa and Google Assistant.
Posted June 05, 2018

Bright Pattern has expanded the multicloud portability of its contact center software with Microsoft Azure.
Posted June 05, 2018

Comm100's second-generation chatbot has been enhanced with artificial intelligence. (Featured on DestinationCRM.com.)
Posted June 05, 2018

The Innovation Incubator will focus primarily on mobility, security, and artificial intelligence."
Posted June 01, 2018

noHold 's virtual assistant specializes in pre-empting the live chat channel.
Posted June 01, 2018

Coach provides automated scoring and direct feedback across all agents for self-coaching and data-driven management.
Posted May 28, 2018

Predictive Net Promoter Score capability is the central change in the Foresee CX Suite.
Posted May 24, 2018

Glance's visual customer care platform now includes cobrowse, screen share, and agent video capabilities.
Posted May 24, 2018

Context awareness, CX Manager, Intelligent Routing Configuration, and GDPR compliance round out the new capabilities.
Posted May 24, 2018

New API for PureCloud enables faster GDPR-mandated responses to consumer data requests to access, rectify, or delete personal information.
Posted May 24, 2018

The expanded dialing capabilities enable multinational companies to identify connectivity and audio quality issues with their toll and toll-free numbers.
Posted May 24, 2018

U.S. government agencies can now install NICE's cloud contact center solutions .
Posted May 24, 2018

Partnership helps companies create a single customer view while maintaining GDPR compliance.
Posted May 23, 2018
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