Alan Berkson is the Global Director of Community Outreach & Analyst Relations at Freshworks, a cloud customer engagement software provider. He is a digital pioneer with deep expertise in technology who for the past 20 years has been writing and speaking about the impact of technology and digital media on customer and employee experience.

Alan is focused on engaging with stakeholders, from analysts to online influencers, on behalf of Freshworks. As an early employee, Alan has been a key member of the leadership team helping grow the company to over 150,000 customers in 145 countries. Easy to reach on on Twitter @berkson0